For all of my recent and public boasting of quality customer service on my blog–in the hopes of keeping up my good service karma–today my luck has finally ended, or, at the very least, hit a minor speed bump. Among my hidden talents and multiple identities, it may or may not surprise you to hear that I have been a secret shopper, off and on, since college.
In the past, my secret shops have been mostly confined to two or three of the exact same businesses. As a result, I would visit on a semi-regular basis (say, every six weeks or so), go through the exact same motions, and fill out the exact same questionnaire at the end of each. Honestly, it became routine, and was relatively easy. Dare I say, pleasant, in most experiences. In Burlington, I have to admit, I think one place was on to me, because I always received beyond excellent service and very often was taken care of by the manager himself whenever I pulled in to the shop.
The UnderToad 